At UpDog Meda strive to make the best printing experience in America. If by any reason you are 100% satisfied with our work or your order for any reason please contact our customer service department at store@updog.com
Our policy offers the following:
100% refund or reprint on any defective print orders notified within 48 hours of receiving the product
100% free express production reprint on any orders lost in shipping transit
10% refund for every business day that your order is shipped late
For the health and safety of our associates and customers, UpDog Media does not accept returns or exchanges of any chemical products. This policy is to protect the integrity of the materials shipped. You may cancel your order for a full refund prior to shipment. Once the product has shipped, we cannot cancel or make destination changes to the order.
Defective product refunds and reprints should not exceed the amount paid by the customer or $1,000.00 (whichever is the lesser). Determining the defect is at the sole discretion of UpDog Media LLC. In the majority of cases, the customer will be requested to submit digital photos documenting the product defect and/or ship the product back to our facility. Free expedited reprints are limited on orders less than $200. Refunds issued for late turnaround will be limited to no more than $200.00 and be calculated as 10% of print total excluding taxes, shipping, and design for each business day the order was late (excluding holidays and weekends).
Mailing services including direct mail, mail printing, mailing services, list services, and design services are not subject to the forgoing return policies. Reprints or refunds on direct mail orders will be evaluated by management on a case basis by UpDog Media LLC in its sole discretion. Postage is not refundable once the mail pieces are dropped at the post office.
